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AI, Chatbots and Designing the Next Generation of Automated Customer Engagement
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Silicon Valley Uncovered: The evolution of tech, media and its impact on society
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The Importance of Experience Design and the Future of Brand
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Here’s to the past, but now it’s time to learn and unlearn toward the future
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The New Experts: How Robotics, AI and Automation Are Shaping the Future of...
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The Future of Brand is Experienced and Shared
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If you had one hour with Mark Zuckerberg, what would you ask? Here’s what I...
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For Decades, Technology Scaled Businesses Away from People; It’s Time To...
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Customer Experience For The Win #FTW
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In Pursuit of Relevance
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The Rise of Cryptocurrency and Blockchain Evangelists
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Experience Innovation – Designing for the X Factor in Customer Experience
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Customer Experience, Where It is Now, and Where It Will Go Next
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The Human Dimension of Innovation and Digital Transformation
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The Importance of Having a Purpose in Digital Transformation and Innovation
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Plugging into the Future of a Connected Humanity: Exploring the Human API
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How true storytelling can save marketing (and more…)
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We keep talking about Millennials and Centennials, let’s just talk about...
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In the future of retail, ask these two questions – what is space? And, what...
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Defining Social Media
After publishing, “The Social Media Manifesto, A Manifesto for Integrating Social Media into Marketing,” I decided to take a short break. I wanted it to reside online for people to discover before it...
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